THE LIVING NOMAD
Cancellation & refunds
Easy to leave. Clear about what happens next.
Updated 27 September 2026
Stop the next renewal
Sign in, open your account menu and choose Manage membership. Follow the cancellation steps in the billing portal and keep its confirmation. If the portal fails, email hello@thelivingnomad.com from your account email and tell us you want to cancel. You do not need to give a reason. We will use the time your request reaches us when dealing with a disputed renewal.
Trials and paid periods
Cancel before the seven-day trial ends to avoid the first subscription charge. Paid memberships renew at US$7.99 monthly or US$69.99 annually before UK VAT unless cancelled. UK VAT is added at checkout: US$9.59 per month or US$83.99 per year including 20% VAT. For customers outside the UK, no tax is currently added. The final renewal total is shown before you confirm. After cancelling a paid membership, access continues until the end of the period already paid for. The portal displays your effective end date. Removing the app, clearing cookies or not watching does not cancel billing.
Cooling-off and statutory rights
Consumers may have a legal cooling-off right, including a 14-day cancellation period for many UK and EEA distance contracts. A seven-day trial does not replace those rights. We do not treat watching a film, accepting these general terms or starting a trial as an automatic waiver of statutory cancellation rights. If you wish to exercise a right, email us with your account email, order or subscription reference if available, and a clear statement that you are cancelling. Where a refund is due, we will make it within the applicable legal timeframe, normally within 14 days of being told, using the original payment method unless otherwise agreed.
Other refund requests
Outside applicable cancellation or statutory remedies, cancelling does not automatically refund an earlier billing period or create a pro-rata refund for unused time. Please contact us about duplicate charges, billing errors, inability to access the service or a substantial technical failure. We will investigate and provide an appropriate remedy, including a refund where required. Nothing in this policy restricts remedies for content or services that do not meet legal standards.
How to contact us
Email hello@thelivingnomad.com with your account email, charge date and a brief description of the issue. Never send your password, full card number or security code. A simple cancellation message is enough: “I wish to cancel my Living Nomad membership. My account email is … and my subscription started on …”.